Community Forum

Pods

joe4191
New Poster

Pods

What the heck is wrong with you people! Two days ago you said we had to call and request a box to be sent to us to return 3 pods to have them exchanged for the newer generation since the older ones are not helping our coverage at all. So we call and spend 10 minutes to get through your dumb automated phone system and then waited another 30 minutes in hold. Then that person said you just have to go to the return page on Xfinity. So we hung up and went to that page only to find out there is no selection for the pods! What the heck! Please tell us the truth!
ComcastMichele
Official Employee

Re: Pods

@joe4191, Thanks for taking the time to reach out to us regarding your experience exchanging your pods. I am truly very sorry for the delay in our response. Our Xfinity Pods have thier own site specifically for a return or exchange. Here is a link that will take you to that site. To initiate a return or exchange, visit https://comca.st/36Lmzld. Please let me know if you experience any trouble with this process. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!