@joe4191, Thanks for taking the time to reach out to us regarding your experience exchanging your pods. I am truly very sorry for the delay in our response. Our Xfinity Pods have thier own site specifically for a return or exchange. Here is a link that will take you to that site. To initiate a return or exchange, visit https://comca.st/36Lmzld. Please let me know if you experience any trouble with this process.