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Please run a line to my house

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Regular Visitor

Please run a line to my house

Had a tech come to my house on September 19th to hook up my TVs but he found that there is no cable to my house from the Comcast node across the street.  He submitted and order for a new underground cable line which I can see from looking at my account has been approved but nothing else has happened for 2 weeks.  No utility visit has been scheduled and the actual work is not scheduled either.  In the meantime I have no communications in my house in an area where there is no cell service either.   I was lead to believe that start to finish I would have service within 14 days from time order was submitted. It is impossible to get status by call the 800 COMCAST number.  Can someone from Comcast help to get this moving? 

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Official Employee

Re: Please run a line to my house

Hello @rocketjock, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you becoming a Comcast customer and I am sorry to hear that your onboarding experience has not been smooth and seamless, as we would want it to be. I would love to assist you with further looking into this and get someone out as soon as possible so that we can get you successfully and fully installed. 

 

I see you have already sent us a private message and I will respond promptly. 


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