Hello @Jonalva24, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and I am sorry to hear about your experience thus far with trying to get this line buried. I truly apologize for any inconvenience or frustration this has caused you thus far as well. We definitely want to get this buried as soon as possible and I would love to assist you with getting someone out to do so.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".