Please bury my drop

[Jonalva24]

Service was set up in early January. Crew came out a couple days later and buried the cable in my yard. They said the other cable that ran from my house to the house next door would be buried in about 60 days. Never did. Called and set up for them to come out. To bury cable. Never did. Called again to set up another appointment. Never came out. It’s been seven months and the drop cable is still running across the curb of mine and my neighbors driveways

[ComcastAmira]

Hello @Jonalva24, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and I am sorry to hear about your experience thus far with trying to get this line buried. I truly apologize for any inconvenience or frustration this has caused you thus far as well. We definitely want to get this buried as soon as possible and I would love to assist you with getting someone out to do so. 

Can you please send me a Private Message including your first and last name as it appears on the account? 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".