Community Forum

Please Bury My Drop

Officer866
New Poster

Please Bury My Drop

I contacted xfinity over a month ago to install a new internet line. They came out put an aerial line down because they didn’t have enough orange cable. I had my yard flagged and it’s been flagged for over 3 weeks and xfinity never came out to put the orange cable in and bury it. I contacted xfinity and Apparantly the flag company never notified xfinity the yard was marked. That same day on the phone with xfinity, the rep restarted my entire order and they told me I have to wait another 14 days for someone to come out. I checked my order status today and it’s still showing my yard needs marked. Somethings not right and I need this buried before winter. I’m tired of xfinity jerking me around.
ComcastJoeTru
Official Employee

Re: Please Bury My Drop

Hi Officer866. We appreciate you visiting and posting on the Xfinity Forums. I can assist with researching your Drop Bury request and help get your Drop Bury moving along. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
catwirk
Frequent Visitor

Re: Please Bury My Drop

I've been waiting since July 8th for the same thing. You keep sending people out to bury the line, saying it can't be done. Old lines are hanging so I know it's been done before.