Community Forum

Plant extension help

Highlighted
Regular Visitor

Plant extension help

We've been trying to get information regarding a plant extension at the location of our new build for a few months.  Our next-door neighbors have Comcast service, and when we've contacted Comcast, tickets have been created to research the process for extending the plant.  We've only ever received an automated phone call response indicating that our ticket is closed and there are no options to obtain service.  Is there a Comcast number that we can call to get help, or a site survey to figure out how to get this completed?

Highlighted
Official Employee

Re: Plant extension help

Hello Mstz_CO. Thanks for visiting and posting on our Forum. I can assist with submitting a ticket to our Serviceability Team who can determine if we are able to extend service to your new home. To get started, please send me a private message and include your full name,complete home address, and contact phone number, so I can assist you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!