Plant Extension

Hi, it's been over a month since we moved into our home. However, we have had 3 technicians come to our house telling us we need a plant extension. When we call comcast to follow-up nothing gets done and we're told it can take 6 months to get permits. I work from home and my kids are doing digital learning. We've been relying on our hotspot and family members for internet access, but this is getting frustrating. We had a tech that came out last time and finally ran a temporary line, but we were told that connection would be poor at times and especially in times of excessive heat. Can someone please help, now more than ever, we need reliable internet.