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Planned Maintenance

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Planned Maintenance

Why is so difficult for xfinity/comcast to notify their customers in advance of a planned outage of it's service? Seems that other utilities do this but not this one. It also would be appropriate for xfin/com to notify their customers that it might be necessary to reboot the modem in order to re-establish service. But I didn't get that notice either.
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Official Employee

Re: Planned Maintenance

Hey there, @SteveKD

 

 

I wanted to touch base with you in regards to your post here and if your services are up and running. 

Do you have our My Account app install on a smart device? I know you mentioned planned maintenance, but I wanted to make sure you still have service.

 

Thanks so much for being a valued Comcast customer! 


I am an Official Comcast Employee.
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