Community Forum

“Planned” Maintenance Outages

MicheleCO1
New Poster

“Planned” Maintenance Outages

Why is there no notification of this planned maintenance work that results in several hours of no internet. Very frustrating when there is no notice, no ETA for completion. Over half of us are working from home still, kids are home school / hybrid. Some notice would be nice. Credit for a day is nothing compared to the lost time!!
ComcastJosephB
Official Employee

Re: “Planned” Maintenance Outages

Hello, @MicheleCO1, I hope your day is going well. We will always communicate as much as possible digitally. Do you use the Xfinity My Account up by chance? Planned maintenance tends to be posted from the "Overview" section. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!