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Plan issue

New Poster

Plan issue

I just renew my Internet plan. However, I have question about the plan as it is not aligned with the amount which the agent - Mahesh said. I receive the bill today and find it is far more expensive than what he said. I would like to chat with agency. Unfortunately, I am not able to chat via Xfinity chat room!!!!!!!!!! I am so frustrated now!!!! 

Official Employee

Re: Plan issue

Hello @WingKwok1, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and choosing to keep us as your service provider. It's upsetting to hear we have caused you some frustration around this, I do understand the importance of having your service and billing align with what you agreed to.

If the changes were made close to or after your most recent bill cycled out, then the changes would not reflect until your next month's billing cycle. 


I would be more than happy to take a further look into this on my end. Please send me a Private Message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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