Community Forum

Plan expired, no viable replacements?

Derek16
Regular Visitor

Plan expired, no viable replacements?

My current plan is internet only at 75 Mbps. It's expiring since it's been 1 year.  The price has automatically doubled.

 

Looking at the "Change Plans" section, there's only one replacement option for my address, which is 1,000 Mbps.  I do not need to increase my speed x10, and do not want to pay for it.

 

Signing out, and looking at plans available at my address for new customers show options of 25, 100, 600, and 1,000 Mbps.  Why are none of these plans available to me?  Do I need to cancel my service and start a new one?

 

I left the Xfinity "Chat with an agent" open for 48 hours continuously, and nobody answered.  I can't get through to talk with anybody over phone either.  How can I get in contact to talk about plans?

Derek16
Regular Visitor

Re: Plan expired, no viable replacements?

Went into an Xfinity store, and they were able to change my plan to any of the options i mentioned above.  Easily got it changed to 100 Mbps when in-person.

 

I don't understand why Xfinity wouldn't make this available online for self-service, especially while claiming that there is very high volume of calls and other customer service requests.  Allowing basic self service like this would definitely reduce the volume.