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Plan expired internet only, no call back from supervisor 20 year customer!

johndude
Frequent Visitor

Plan expired internet only, no call back from supervisor 20 year customer!

My plan expired   My 1 year plan was coming up so 2 weeks before it ended I called the customer seervice and was connected to the customer loyality department.  I just wanted a new plan and hoping for a speed increase maybe for a good customer (20 years).  Been paying a fair rate, however the agent offered a sllight speed increase (from 175 to 200 mb) but wanted to charge me $20 extra!  We could not work it out so he agreed to have a supervisor call me back...probably Monday as it was a Friday.  Well been 2 weeks and I have not received a call or a decent plan offer, my bill went uplike 40% !!   Can someone please help me with this>>???  Thank You  JOHN