Community Forum

Plan Options Frustration

Highlighted
New Poster

Plan Options Frustration

I am unable to see any plan options to change my service to. The site keeps sending me to Contact Us when I go to the plan options page. I had a 30 minute chat session last night and a 25 minute call today and can not seems to get the agents to understand what I am looking for. This is very frustrating and wish there were Agents we can speak with that do not have a language barrier. Horrible experience, and still have not gotten anywhere.

Highlighted
Contributor

Re: Plan Options Frustration

Welcome to Comcast... Same here.  I had a 2 yr contract, now trying to find out what "plan" I can get.   I have not seen a number to call the past few weeks while checking on my service.
In my years with Comcast, you can get a "deal"   but never see "current customer deals".  Anything on the Comcast site is for NEW customers, you must now somehow contact them to have them tell you what current customers offer.  I guess they want you to TWEET.  Their CHAT is only to a computer program.

Highlighted
Expert

Re: Plan Options Frustration

1-800-COMCAST

1-800-XFINITY

or the number on your bill.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Plan Options Frustration

Yeah tried that and spent too much time trying to comminicate with their agents... I guess the only option with dealing with this company is to go to a store. Or just cancel service with them all together.

Highlighted
Regular Contributor

Re: Plan Options Frustration

This at least gives you kind of the "headlines level" regular prices for plans:

 

https://www.xfinity.com/support/rate-card/

 

Here's a (not comcast) page that maps names of internet plans to speeds:

 

https://www.dslreports.com/faq/15643

 

I only use their internet so that's all I know about.

 

Highlighted
Expert

Re: Plan Options Frustration

FWIW, the DSLR one is a bit dated..



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: Plan Options Frustration

I believe this is more current;

 

https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/troubleshooting/internet-checklist#wiki_...

 

Look here too;

 

https://www.xfinity.com/learn/existing/offers?pc=1



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Plan Options Frustration

Thanks Everyone! I eventually was able to get a clear English speaking agent and the whole process took 15 minutes.