New Poster
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3 Messages
Plan Options Frustration
I am unable to see any plan options to change my service to. The site keeps sending me to Contact Us when I go to the plan options page. I had a 30 minute chat session last night and a 25 minute call today and can not seems to get the agents to understand what I am looking for. This is very frustrating and wish there were Agents we can speak with that do not have a language barrier. Horrible experience, and still have not gotten anywhere.
MButkus
Contributor
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48 Messages
5 years ago
Welcome to Comcast... Same here. I had a 2 yr contract, now trying to find out what "plan" I can get. I have not seen a number to call the past few weeks while checking on my service.
In my years with Comcast, you can get a "deal" but never see "current customer deals". Anything on the Comcast site is for NEW customers, you must now somehow contact them to have them tell you what current customers offer. I guess they want you to TWEET. Their CHAT is only to a computer program.
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Again
Expert
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31.9K Messages
5 years ago
1-800-COMCAST
1-800-XFINITY
or the number on your bill.
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OHMVIR
New Poster
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3 Messages
5 years ago
Yeah tried that and spent too much time trying to comminicate with their agents... I guess the only option with dealing with this company is to go to a store. Or just cancel service with them all together.
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EG
Expert
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111.5K Messages
5 years ago
I believe this is more current;
https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/troubleshooting/internet-checklist#wiki_3._have_you_run_a_speed_test.3F
Look here too;
https://www.xfinity.com/learn/existing/offers?pc=1
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EG
Expert
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111.5K Messages
5 years ago
FWIW, the DSLR one is a bit dated..
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strega7
Contributor
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414 Messages
5 years ago
This at least gives you kind of the "headlines level" regular prices for plans:
https://www.xfinity.com/support/rate-card/
Here's a (not comcast) page that maps names of internet plans to speeds:
https://www.dslreports.com/faq/15643
I only use their internet so that's all I know about.
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OHMVIR
New Poster
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3 Messages
5 years ago
Thanks Everyone! I eventually was able to get a clear English speaking agent and the whole process took 15 minutes.
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