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Peacock UI feedback/support email address

jontalk
Contributor

Peacock UI feedback/support email address

When you go to the Peacock Help page, there's no way to actually connect with an agent making feedback impossible. I've noticed that clicking on a movie title and then clicking 'back' sends the user to the first title in the category instead of the current one. With so many titles in each. category its frustrating needs to be fixed. Same holds true for My Watchlist, which in my case is rather long. Can anyone provide a Peacock support email address?

BruceW
Gold Problem Solver

Re: Peacock UI feedback/support email address

jontalk
Contributor

Re: Peacock UI feedback/support email address

Thanks, but like the bot used, its of little help. This isn't a video playback or audio issue. Its  a problem with how the UI is designed and/or implemented when using the Flex streaming box or web page.  While I realize there's tons of subscribers, having a way to communicate would be nice 🙂

BruceW
Gold Problem Solver

Re: Peacock UI feedback/support email address


@jontalk wrote: ... having a way to communicate would be nice 🙂

At the bottom of https://www.peacocktv.com/help/get-in-touch/technical-assistance/video-playback-issue you should find "Chat online" and "Send a message" options. I'm not familiar with Flex so I don't know if the quirk you are describing is a Flex quirk or a Peacock quirk.

 

jontalk
Contributor

Re: Peacock UI feedback/support email address

Thanks..Unfortunately the chat window is nothing more than a bot and the category selections are limited making it impossible. Add to that the fact that Xfinity doesn't allow use of premuim channel subscriptions purchased direct from the provider, I'm hunting for another Roku to replace this box which takes several minutes to boot up as well.