Community Forum

Payment status

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Regular Visitor

Payment status

Cancelled service before new period of performance do I pay the monthly charge?  Cancelled September 11, 2020 before the new Period of Performance of September 15, 2020 through October 14, 2020.  Do I pay the invoice at the end of the month?  That invoice covers the 09/15/20 through 10/14/20 period.

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Official Employee

Re: Payment status

Hello, @lilirishman

 

I would love to help you out. The bill will adjust to how long you used the service within that last billing cycle after you made the change. We bill 1 month in advance which is why you are seeing that bill. There may be a small amount owed, but the bill should have adjusted by when I post this. 

 

If not, please feel free to private message me so I can take a look at your bill. 

 

Thanks for posting to our forums. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Payment status

I cancelled before the new month started.  The bill has not changed.  The invoice is coming due (I cancelled before it started) and still have not seen the change.

 

 

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Official Employee

Re: Payment status

Can you please private message me your full name? I can help look into it for you.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!