Payment Extentions

My question is why has xfinity stopped doing payment extentions. I have been a customer for 15 years and have always got one when i need it until Covid 19. Not to mention we have had two major hurricains hit my area in the past month but you can't give me an extention. It's really insensitive. I have always been happy with the service and the help I have gotten when I was late but this is making me think I'm not really valued and might need to go with someone who does.

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Expert

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31.9K Messages

5 years ago

@Cheriboque wrote:

My question is why has xfinity stopped doing payment extentions. I have been a customer for 15 years and have always got one when i need it until Covid 19. Not to mention we have had two major hurricains hit my area in the past month but you can't give me an extention. It's really insensitive. I have always been happy with the service and the help I have gotten when I was late but this is making me think I'm not really valued and might need to go with someone who does.

Have you been given a reason as to why you are being denied an extension?

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Cheriboque

New Poster

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3 Messages

5 years ago

No I have called the number I have always called and the automated person tells me I am not eligible for a extension and that an agent cant help me with one either.

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Cheriboque

New Poster

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3 Messages

5 years ago

Sorry but this doesnt help me. This is the first time since covid 19 that I've had to do this. I have done it more over the 15 past years and have never had a problem. This is my 2 month bill so they wont change my due date. But thank you anyway.

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Expert

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31.9K Messages

5 years ago

@Cheriboque wrote:
No I have called the number I have always called and the automated person tells me I am not eligible for a extension and that an agent cant help me with one either.

If you've been doing this on a monthly basis [COVID related] it may mean that you've basically "used up" your ability to get an extension.

You might have better luck changing your bill due date if you're working and your paycheck deposit has changed.

_________________________________________________________

To Change Your Due Date:

1. Sign in to My Account.

2. If you see an option asking, 'Want to change when your bill is due each month?' click on Get Started and skip to step 4.

Option asking 'Want to change when your bill is due each month? If not, go to the Settings page and find Bill Settings in the left-hand menu. Then, click Billing Cycle.

Account Details Menu

3. Click View Details.

Billing Cycle screen with View Details on the right. Note: If you don't see View Details, you're not eligible to change your due date.

4. Choose the day of the month you'd like for your due date. Pick a date between the 1st and the 28th. The 29th, 30th and 31st aren't available. Then, click Continue.

Drop down with list of dates to choose from.

5. Go over your changes and click Submit.

Changes to Expect screen.

Submit button is at the bottom right.

6. When you're done, you'll see a confirmation message. It'll tell you when your next two bills will come and how much they'll be. You can print or save it for your records if you like.

Keep in mind that if you make a change to your account later–like ordering a Pay Per View movie or changing your package–the bill amount will be different.

New bill due date confirmation screen

If you picked the wrong date or you've changed your mind, don't worry. Just go back and pick the date you want. You have up until your new bill is created to pick a different date. The confirmation message tells you when that is, too.

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