We were in the process of purchasing a home during COVID-19 and recently closed. We were already off work due to the pandemic which affected our income. When we transferred our service, our balance was transferred over and we’ve been hit with two bills on the new account in the span of a month and a half due to our billing cycle. How can I request and extension? Our service is essential to us getting back to work at home. However, I’m unable to make the payment needed to keep the service active. Thanks for you help.