Community Forum

Payment Confirmation eMail contains inaccurate information

Highlighted
New Poster

Payment Confirmation eMail contains inaccurate information

I received a payment confirmation email today (I've never received one in the past and I have changed nothing on my account or how the payment is made).  It contains the right last 4 digits of my Xfinity account and the correct payment amount and date.... however it states that the payment was made by a mastercard and the last 4 digits to the card number are not any mastercard accounts I have.  My bill is paid via my online banking bill payment account which directly debits my checking account via an ACH (Electronic) payment.  I have now chatted via the AI chatbot which I had to say chat with a live agent...chatted with a live agent which told me to call the 1800 number...called the 1800 number and was told to call 877-842-2112 which is now closed.  This will be another futile attempt to try to figure out why we received this email and furthermore with incorrect information.  

 

Frustrated Xfinity Customer!

Highlighted
Gold Problem Solver

Re: Payment Confirmation eMail contains inaccurate information

I've been fighting this for over a year along with others (see https://forums.xfinity.com/t5/Billing/Not-my-credit-card/m-p/3323720#M125393 ) and have gotten nowhere. If you are able to get it corrected, please post how you did it.