Why can't anyone make a payment arrangement anymore? We have been out of work for 4 months and have been scraping together to keep paying this bill. I need a little more time to pay this month, but there is no where to do it and I can't get ahold of anyone on the phone. IDK what to do here. Do you have a contact phone number? My internet gets shut off multiple times a day.
or the number on your billing statement.
You probably should downgrade to a service you can afford until you get back on your feet, at which time you can upgrade. There isn't a fee to downgrade as long as you keep one service [if under a contract], and there isn't a fee to upgrade, either.
However, if you had a payment arrangement and you missed a due date or could only make a partial payment instead of what you agreed to, you might not be able to secure another arrangement.
Hi there, ALB76. We appreciate you choosing to reach out to us here on the forums. Very sorry to hear about your situation. We know times are tough, we are here for you, and we want to help. Please send me a PM with your first and last name and we will see what we can do to help.
I look forward to working with you!