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Payment Arrangements Cancelled?

Regular Visitor

Payment Arrangements Cancelled?

Why can't anyone make a payment arrangement anymore? We have been out of work for 4 months and have been scraping together to keep paying this bill. I need a little more time to pay this month, but there is no where to do it and I can't get ahold of anyone on the phone. IDK what to do here. Do you have a contact phone number? My internet gets shut off multiple times a day.
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Expert

Re: Payment Arrangements Cancelled?


@ALB76 wrote:
Why can't anyone make a payment arrangement anymore? We have been out of work for 4 months and have been scraping together to keep paying this bill. I need a little more time to pay this month, but there is no where to do it and I can't get ahold of anyone on the phone. IDK what to do here. Do you have a contact phone number? My internet gets shut off multiple times a day.

1-800-COMCAST

1-800-XFINITY

or the number on your billing statement.

 

You probably should downgrade to a service you can afford until you get back on your feet, at which time you can upgrade.  There isn't a fee to downgrade as long as you keep one service [if under a contract], and there isn't a fee to upgrade, either.

 

However, if you had a payment arrangement and you missed a due date or could only make a partial payment instead of what you agreed to, you might not be able to secure another arrangement.

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Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Payment Arrangements Cancelled?

Thanks for the info. I didn't think I could downgrade for a year, I appreciate you letting me know and will downgrade immediately.
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Official Employee

Re: Payment Arrangements Cancelled?

Hi there, ALB76. We appreciate you choosing to reach out to us here on the forums. Very sorry to hear about your situation. We know times are tough, we are here for you, and we want to help. Please send me a PM with your first and last name and we will see what we can do to help. 

 

I look forward to working with you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!