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Packet loss/latency issue

New Poster

Packet loss/latency issue

Over the last three month i have called and complained over this issue. i have had 4 technicians come the house, the last one actually took his time at the node and found some upstream issues and gave me the supervisor email. He supposedly logged a ticket to have the node replaced. I have yet to hear back from the supervisor after several emails. Please let me know what is needed as this not only affects my gaming but also my porductivity for work.

Official Employee

Re: Packet loss/latency issue

Hi there, @joelabreu25


We can take a look into your modem and notes on the account to figure out the best way forward. I know how work from home life is and how important the internet is! Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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