Hi, I just recieved a X1 replacement box model number Pace RNG150N P2 which is replacing one of my XG2 box's. I requested the latest X1 box 2 times now and I keep recieving the P2 box's which are not compatable to my current system. X1 menu does not show up after install. Not sure what software it uses, it presents with a 480p old fashion menu not the updated X1 menu I have had for years.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi @jedd100! Thank you for using the Xfinity Forum to let us know you've received the incorrect box. I'm sorry for the experience you're having and want to help get the correct model shipped out.
Can you send me a private message (click on my name, "ComcastChe," then click send a message) with your first and last name and the numbers associated with your address?