Community Forum

Overage bill

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New Poster

Overage bill

I just received my bill and had a $100 overage charge.  I have 3 kids doing remote learning and it's ridiculous to get an overage bill such as this.  There has to be a better plan/service.  What are my options?  I will be looking at the competition to see what kind of deal I can get.

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Diamond Problem Solver

Re: Overage bill

Add unlimited data
https://www.xfinity.com/support/articles/exp-unlimited-data

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Official Employee

Re: Overage bill

Hi @ryan50

Thank you for using the Xfinity Forums to express your billing concerns. We'd hate to see you go! I work from home, go to school online, and have two kids who are now doing remote learning, so I can understand the shock you received when you got your bill and were charged for data overages. I was hit with overages as well last month. This can get pretty expensive without an Unlimited Data plan. I'd be happy to review and discuss your options with you. 

Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name the numbers associated with your address, and we can proceed from there. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!