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Outside Plant Comcast Issue. Severe Pixelation Due to Weak or Incomplete Comcast Signal

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New Poster

Outside Plant Comcast Issue. Severe Pixelation Due to Weak or Incomplete Comcast Signal

How do we get Comcast to come out to check thier outside plant infrastructure? Speaking with service reps on the phone does not solve the problem. This is not an inside issue in my home. Speaking with neighbors on my street, everyone has been having the same pixelation/signal issue over the past two days and there is no direct repsonse from Comcast. I have multiple TV's and the pixelation/blank screens are impossible to watch. This also affects internet service as well. I emailed ecare as o see what their response is. This same issue happened on a previous occasion and it tooks weeks before and a crew was finally sent out to investigate. and fix the problem I have recorded the pixelation/signal issueon my phone, so the problem can be viewed. Why is it so difficult to get help with outside plant issues?

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Diamond Problem Solver

Re: Outside Plant Comcast Issue. Severe Pixelation Due to Weak or Incomplete Comcast Signal

The process is residential tech out and they refer it to the maintenance team if that’s where the issue lies. Customer service can’t set up anything for maintenance to roll on

I am a Retired Official Comcast Employee
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New Poster

Re: Outside Plant Comcast Issue. Severe Pixelation Due to Weak or Incomplete Comcast Signal

Can you set this up or do I need to call customer service?

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Official Employee

Re: Outside Plant Comcast Issue. Severe Pixelation Due to Weak or Incomplete Comcast Signal

Hi @miniman1

 

Thanks for using the Xfinity Forum. No need to call! We'd be more than happy to help. To get started, send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!