Outdoor utility box broken and wires hanging out. It’s a danger!

Hello. I have called customer service 3 times to do something about the outdoor utility box next to my driveway and nothing has been done. It is broken and falls over. I am constantly needing to pick it up as it falls in my driveway. This is unacceptable!! The neighbors internet wire come out and just runs along the ground. I would add photos if I could. Someone please help!!!