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Outages Sammamish

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Outages Sammamish

The outages in Sammamish is now so frequant we cannot trust the service anymore. We arw paying for a premium service, but receiving bad quality in terms of outages and frequently the 500M service running at far lower speeds. Thos need to be resolved.
Official Employee

Re: Outages Sammamish

Hi @Jobosch

Thank you for posting to the Xfinity Forum. I'm sorry about the experience you're having due to the outages in your area. Because I work from home, I understand the importance of having a reliable connection. I want to chat with you in a private message to gather your account details and start to investigate. I'll start with checking for premise issues and then check for issues at the node, so you can continue to enjoy your services. 

Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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