Good morning @Booboodice and thank you for reaching out to our Digital Care Team on our Forums. I'm sorry to hear about your service issues and the frustrating experience, this definitely isn't how we want any of our valuable customers like yourself to feel. Our team would be happy to take a deeper dive into your concerns and see what we can do to help improve your service. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."