New Poster
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2 Messages
Outage reported but no crews in the area fixing it
Twice today the time predicted for the outage to be fixed was pushed back. Are these generic times that people just guess hoping things will be fixed by then, or is there actually communication going in between the crews and customer service? I suspect the former. Great communication and transparency xfinty, you guys never cease to amaze me at how difficult you make every encounter.
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
take a tech to dig something up if necessary, anything really could be the cause. Patience is key and I’m sure the maintenance team working on it appreciates it
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JackKelly1
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2 Messages
5 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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