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Outage map says our power is out but the power is now down, Why is the internet down > 24 hours!

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New Poster

Outage map says our power is out but the power is now down, Why is the internet down > 24 hours!

Due to fires, some parts of the state have power shutdowns.

But not for 30 miles in each direction from me.

The outage map says our power is out but the power is now down.

 

So, why is the internet down over 24 hours!?

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Problem Solver

Re: Outage map says our power is out but the power is now down, Why is the internet down > 24 ho


@psp1221 wrote:

Due to fires, some parts of the state have power shutdowns.

But not for 30 miles in each direction from me.

The outage map says our power is out but the power is now down.

 

So, why is the internet down over 24 hours!?


Maybe your residential power source is different than that of the local Comcast network.

Joe V
(not a Comcast employee, just another paying customer)
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Official Employee

Re: Outage map says our power is out but the power is now down, Why is the internet down > 24

Hello @psp1221, thanks for reaching out to us through Forums. I am happy to hear you're safe but apologize that the service was not working. We would be more than happy to assist you with further looking into this. To confirm first, are you still experiencing trouble with your service? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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