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Outage credit

New Poster

Outage credit

I’m requesting credit(s) for the 3 full days I was without services due to Texas winter storm.
Official Employee

Re: Outage credit

Thank you for reaching out to us on the Forums. Sorry you went without service for 3 days. I can look into this for you. Could you please send me a private message with your first and last name, as well as your full address? Thank you. To send me a private message, please click on my name (ComcastDaryl) and then click "Send a message." 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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