Community Forum

Outage credit

New Poster

Outage credit



I did not have power on 2/17 and 2/18 due to the Texas winter storm. Can you please apply the credit to my account?



Official Employee

Re: Outage credit

Hi, @nate1931

Thank you for reaching out to us over our Community Forums! I sure hope you are and your family were able to stay safe during the storm. We would be more than happy to review your account for possible credit options. Please send us a Private Message with your first and last name. 


To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 


Thank you! 

I am an Official Comcast Employee.
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