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Outage credit

New Poster

Outage credit

I had an outage for 3 days since 02/15/2021. I want to ask for 3 days credit but was only given 1 day credit. I try but can't request for anymore outage credit. Please help me with this problem.
Official Employee

Re: Outage credit

Thank you for reaching out and our team will be happy to look into applying a credit to your account for any interruption you may have experienced. We always want to do our best to make things right for our valuable customers! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastDena” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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