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Outage credit

New Poster

Outage credit

I can not find where to request a credit for the outage in my area. Someone help, please


Official Employee

Re: Outage credit

Hi, @McCollom2017! Thanks for reaching out to inquire about the credit for the service interruption. In certain regions, you can request a credit after the service interruption has ended. You will do this in the Xfinity Status Center on the My Account online if it's available to you. If you need further assistance, please send us a private message by clicking on my need and selecting "Send a Message"

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