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Outage credit

New Poster

Outage credit

3rd time in 2 weeks I have an outage. I work from home and don't get paid if no internet. I need credit to my account .
Official Employee

Re: Outage credit

Hey there, I apologize for the experience!  You can keep updated on resolution times and sign up for text updates through the MyAccount app. To assist you further please send me a private message and include your full name and service address. Send me a private message by clicking my profile name (ComcastEva), and then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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