Community Forum

Outage credit Texas

Naaak
New Poster

Outage credit Texas

Dear Xfinity,

Our internet was down during the recent storm from 2/15-2/16 (even though electricity was still running), and sporadically the 24 hours after that. I was wondering if there was a service credit for this interruption? Thanks
ComcastRayana
Official Employee

Re: Outage credit Texas

Hi, @Naaak! I am glad that things are working for you again and hope all is well at your home! I have some steps for you to follow to apply for the adjustment.

 

1. Please log in to either our easy to use website, https://comca.st/3dv0kV1 or our award winning Xfinity app. 

2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".

3. A form will launch where you can enter your submission to add the adjustment to your account. 

Please let us know if you have any questions about this process or need additional assistance. We are happy to help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!