Welcome to the Xfinity forums, @Mellopez! Thank you for reaching out to bring the internet issues to our attention. I rely on my connection for work so I'd be concerned if I didn't have service for that long! Please send me a Private Message with your name and address so I can access your account and help.
To send a private message, click my name " ComcastEmilyS", then click "send a message".
Here is the link to request a credit. A neighbor was able to get $30 credit for outage..isnt working for me though.
Hello krissyk34, thanks for sharing the link. If you need any assistance with your account and requesting a credit adjustment for time you were without service, please send me a private message. If needed, send me your full name and service address, so I can assist you. To send me a private message: click my username (ComcastJoeTru) to view my profile, then click the link that says "Send a message" and there you can compose a private message.