RockneL's profile

Regular Visitor

 • 

4 Messages

Friday, October 30th, 2020 3:00 PM

Closed

Outage Update

Can I get an update on the internet outage in the Hiram, GA area? We lost service 2 days ago from a storm. Your online status update said we would regain service at 6:02pm yesterday. We have surpassed that deadline by over 24 hours and service is still out. Now the status just says service will be us as soon as possible. I would like more details, and your website has no information about how to connect with a live agent. Please tell me specifically when my family can expect service to resume. Thank you.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

4.2K Messages

5 years ago

Hello @RockneL, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the service interruption you experienced. We apologize for any inconvenience or frustration this caused you. I do want to make sure that you are back up and running on your end at this point? 

New Poster

 • 

2 Messages

5 years ago

Been 24 plus hours here in Orlando..Comcast is a joke!
forum icon

New to the Community?

Start Here