Outage Update for Atlanta/Buckhead??

When will we get an actual update on service for Atlanta/Buckhed (30342)? We lost service yesterday morning (10/29) due to storms. The service status indicated service would be restored at 6:02pm last night. That time passed, and no service. The status update changed to only say that engineers are working on it. I have tried many channels to get some indication, but can't connect with an actual person. We work out of our home and have two kids on virtual learning with no Internet. We have been able to use our mobile hotspots for limited connectivity, but I am going to run out over my plan. In other words, I get to pay for Xfinity service that isn't working and I get to pay Verizon for extra data.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

MountainGirl65

New Poster

•

1 Message

5 years ago

Same here. I had to upgrade to Verizon's unlimited plan so I could work! Friday night and still out. Two days now.

0

Riktha

New Poster

•

2 Messages

5 years ago

Same experience here. After looking at the useless outage map I called Comcast. Today someone tells me that the problem is isolated to my home, but can’t tell me what they can do to fix it. The MO is the same - they give me an ETA just to get me to hang up and go away.

0

XfinityAmira

Official Employee

•

4.2K Messages

5 years ago

Hello All! Thanks for reaching out to our Digital Care Team on our Forums page. I am sorry to hear about the service interruption you all experienced. I know how extremely inconvenient and frustrating that can be especially with everyone being home more often now.

Our apologies for the delay, but I did want to confirm that the services are back up and running on everybody end at this point?

0

Customer Service

DeCarlo1

Outage Update for Atlanta/Buckhead??

MountainGirl65

Riktha

XfinityAmira

New to the Community?