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Outage Due to Texas Weather

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Outage Due to Texas Weather

Good afternoon, 

We've been notified by neighbors who are fellow xfinity users that they have applied to receive a credit due to the internet outage we experienced on 2/15 through 2/17 due to the winter storm in Katy, TX. We were without electricity for over 30 hours and had limited access to water. 

Official Employee

Re: Outage Due to Texas Weather

Hello, @aislinnsantoyo, I hope you and your family are doing ok, I've been seeing some of the news and it's pretty scary. Thank you for reaching out on our Forum and giving me a chance to take care of you today. I can definitely help with your credit concerns. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

I am an Official Comcast Employee.
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