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Outage Due to Texas Weather

aislinnsantoyo
New Poster

Outage Due to Texas Weather

Good afternoon, 

We've been notified by neighbors who are fellow xfinity users that they have applied to receive a credit due to the internet outage we experienced on 2/15 through 2/17 due to the winter storm in Katy, TX. We were without electricity for over 30 hours and had limited access to water. 

ComcastMarcos
Official Employee

Re: Outage Due to Texas Weather

Hello, @aislinnsantoyo, I hope you and your family are doing ok, I've been seeing some of the news and it's pretty scary. Thank you for reaching out on our Forum and giving me a chance to take care of you today. I can definitely help with your credit concerns. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".


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