Hello @caylee7 Thank you for reaching out to us here on the Forums! I'm sorry to hear about the storm affecting your area; I hope you and your family are staying safe and sound. I can absolutely look into a credit for the downtime because of the storm!
Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file. You can send me a message by clicking on my name (ComcastKaitlan) and then selecting Message!