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Outage Credit

New Poster

Outage Credit

I have been without internet and voice for over 4 days. How do I receive an outage credit? I have had to work from home and I'm unable to now.

Official Employee

Re: Outage Credit

Greetings, @stronkw! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you were having with your service. We can certainly have a look into that credit for you. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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