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Outage Credit - Houston

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Outage Credit - Houston

Hello, I spoke to a virtual agent and they redirected me to this page to request my outage credit after not having power for 3 days. Please help?
Official Employee

Re: Outage Credit - Houston

Hello, gabbykinss! I am glad you are back up and running! I have some steps for you to follow to apply for the adjustment.


1. Please log in to either our easy to use website, or our award winning Xfinity app. 

2. With either option you will be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience".

3. A form will launch where you can enter your submission to add the adjustment to your account. 

Please let us know if you have need assistance with the steps or have additional concerns. We are here to help!

I am an Official Comcast Employee.
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