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Outage 4th day

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New Poster

Outage 4th day

Could our line caused outage for bloomington indiana area. Power line arc after tree fell. Burn marks on ground.
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Official Employee

Re: Outage 4th day

Hi @bik517

We appreciate you for using the Xfinity Forum. I'd be happy to help. First, I want to clarify. If I understand correctly, you're saying your tree fell and caused a power arc, and you're concerned it caused an outage? 

If so, have you been able to speak with anyone about this yet? Are there any services out? Are there any damages that you need to report? Do you need a tech out? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Outage 4th day

I was finally able to get through to customer service. The arc destroyed some equipment. It was fixed after a week. Will my account be credited?  

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Official Employee

Re: Outage 4th day

Thanks for the update! I'm so glad to hear they were able to get it fixed quickly. I'd be more than happy to work with you to credit you back the time you were without service. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!