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Order status

New Poster

Order status

I upgraded my internet speed a week ago on 2-7-21 .. I was told that i'd get an email once the new modem and tv box was shipped. How much longer until it's shipped?

Official Employee

Re: Order status

Hello, and thanks for reaching out to us on Xfinity Forums! I am sorry to hear you still haven't received your new equipment. You would usually get that email within a couple of days, so I would like to look into this for you.


Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

I am an Official Comcast Employee.
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