Hello @Chito21, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us. We absolutely want to get this line taken care of as soon as possible and definitely do not want it to be cut. I can imagine how much of an eyesore it must be as well. I would be more than happy to assist you with getting someone out to get this line buried.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".