Orange Cable over driveway and front entry - trip hazard for disabled veteran

[FCH]

I cannot get anyone to come out and bury this drop - long orange cable that is in my planter, goes across my front porch and driveway. As a 100% disabled veteran - this is a major fall hazard for me that needs to be taken care of before I get out of inpatient rehab/PT for health conditions.

[ComcastAmira]

Hello @FCH, thanks for reaching out to our Digital Care Team through our Forums page. We thank you for your service and appreciate you being a customer with us. We definitely want to get this hazardous line taken care of ASAP. I am truly sorry for the inconvenience of this line and that it is also unsafe. I would love to assist you with scheduling someone out to bury it. 

Can you please send me a Private Message including your first and last name as it appears on the account? 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".