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Orange Cable - Still not buried

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Regular Visitor

Orange Cable - Still not buried

We had a orange cable put down after a neighbor damaged our internet line. It has been at least a year and no one has come to bury it. We called customer support and they sent a technician, but he is not the one that buries the cables. They closed the job and no one has ever come back to bury it. It is stretched across our yard and we are afraid it will get cut when trying to mow/weed this area of the lawn.

 

A response from Comcast would be very much appreciated. Customer for over 25 years.

 

Thank you.

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Official Employee

Re: Orange Cable - Still not buried

Hi bdris123, let's get a tech set up to get the cable buried for you so that you don't have to go another week with it exposed. We apologize that it's taken this long to get this problem addressed, to get the ball rolling could you please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message"?


I am an Official Comcast Employee.
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