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ORANGE CABLE IN MY YARD!!!

neosoulful1
New Poster

ORANGE CABLE IN MY YARD!!!

Hello,

 

It has been about a month since I've had Comcast come out to connect me.  I had one guy come out to connect me and told me in a week someone will be out to bury the cable (drop).  After 2 weeks with not burial I randomly hailed down a comcast tech driving through my neighborhood.  He was actually there looking for my home to connect me.  So they MESSED up the communication there.  After I told this second guy that I'm already hooked up, I told him that they need to bury the cable.  Not only did the first guy not put a protective box on my home, Its possible he never put in the order to have a crew come out to bury the drop cable.  So the second guy took pictures and notes down and also installed the box on the side of my house (that the first guy DIDN'T DO) and I believe the second guy put in a request to have my cable buried.  Well Its going on another month and the cable is still not buried.  I need to be reassured that the company will come out to handle this drop cable ASAP.

 

THANK YOU!

ComcastMorgan
Official Employee

Re: ORANGE CABLE IN MY YARD!!!

Hi there, neosoulful1. We appreciate you posting here in the community for support. We are glad that you have brought this to our attention. Sorry to hear about the trouble you've experienced thus far! You came to the right spot for help. I'd like to get the account pulled up and work with you to get this fixed. Please send me a PM with your first and last name and we will go from there.

 

 To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Talk to you soon! 


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ComcastMorgan
Official Employee

Re: ORANGE CABLE IN MY YARD!!!

It was a pleasure helping you out with this, neosoulful1. I'm glad to hear everything has been taken care of. Have a good one! Don't hesitate to reach out to us in the future if you need assistance with anything else. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!