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Not able to reach an agent on Xfinity Agent Chat

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New Poster

Not able to reach an agent on Xfinity Agent Chat

Good Day,

 

I have been waiting for a chat agent to assist me all morning, with no response. My current place in line is Zero.  I need assistance with my account. What is my best option?

 

Thanks for your time

 

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New Poster

Re: Not able to reach an agent on Xfinity Agent Chat

I don't think there's a way to actually talk to an agent ! I wanted to add voice service but need to discuss what equipment is needed and / or changed . I went in circles with the phone system.  No agents through  phone or chat . I understand everything is difficult during the pandemic  but xfinity is a large enough company charging us enough for service  to still have agents available to actually talk to !  

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New Poster

Re: Not able to reach an agent on Xfinity Agent Chat

Agree - had the worst experience today trying to get to an agent.  With the billions Comcast makes, hire some more people.  I do hate Comcast.

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New Poster

Re: Not able to reach an agent on Xfinity Agent Chat

Did you ever actually get to someone ? I give up for foday. I need to know about voice equipment  so tomorrow I'm going to try getting hrough internet tech support and see if anyone answers . My landline is Verizon and they're stopping maintenance of copper wire lines next month. If Comcast doesn't want me to add voice service I can easily port my number to a wireless phone. Absurd that a huge corporation has no way for customer contact !