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Node in my area - Question/Help

nikkinrob2
Frequent Visitor

Node in my area - Question/Help

Hello

Almost a year ago now i was told i had the 300mbps extreme and even gigablast in my area, Long story short, Tech came out and stated my area doesn't support it as my NODE has not been upgraded yet, with no ETA on that upgrade. Now i know website,reps all say i can be upgraded, so there is no way for me to tell if my area is upgradable yet.

Can someone please help and tell me if my areas Node has been upgraded yet so I can upgrade safely? If not, is there any plans for this soon?

Thank you

 
nikkinrob2
Frequent Visitor

Re: Node in my area - Question/Help

no rep want to help me it appears

 
ComcastAmira
Official Employee

Re: Node in my area - Question/Help

Hello @nikkinrob2, thanks for reaching out to us on our Forums page. We apologize for the delay and your experience thus far with trying to upgrade your speeds. I would love to further look into this for you! Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


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