Community Forum

No service credit

diegoar10
Regular Visitor

No service credit

Hey, how can I go about obtaining compensation/credit for the period of no internet service from 2/15 - 2/17

Thanks
ComcastMichele
Official Employee

Re: No service credit

@diegoar10 Thanks so much for taking the time to reach out to us regarding your service disruption. I know how frustrating any service issues can be. Any disruption in my home throws my entire home into an uproar! I certainly also would hate to pay for a service that I was not able to receive. Have you had the opportunity to log into our Xfinity Status Center (https://comca.st/3bkdMbt) since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. Making this process super easy for you and saving you a lot of time and effort!  I would love to dig further into the account if the above steps do not provide any results please reach out through private message (find out how to do so with this link https://comca.st/2ZxJDzQ) with your first and last name, name on the account if different and service address?


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diegoar10
Regular Visitor

Re: No service credit

I was not able to do any of the 2 options. Can you please PM me so I can reply back.

Thanks
ComcastRayana
Official Employee

Re: No service credit

Thank you for trying with our online option, @diegoar10. I am sorry that did not work for you. We would be happy to meet you in a PM. I need you to try and send a PM to us from your end, please. To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!